Shipping & Delivery Policy
Effective September 18, 2026
This policy explains how and when BooLabz delivers your order, what shipping costs, and what to do if something goes wrong. Estimated delivery dates are also shown at checkout and in your order confirmation email.
Delivery time
Orders arrive within 5–7 business days of payment. We process and dispatch orders within 1–2 business days after your payment is confirmed; the rest is carrier transit time. You will receive an order confirmation by email as soon as you place your order, and a shipping confirmation with tracking information when your package is on its way. Orders placed on weekends or U.S. holidays are processed on the next business day.
Delivery estimates are our best estimate, not a guarantee. If an order is delayed beyond the estimate shown at checkout, contact us and we will track it down, replace it, or refund it.
Shipping costs
Shipping costs are calculated at checkout from the destination and the size and weight of your order, and are shown before you pay.
Where we ship
We currently ship to addresses in the United States. Some products cannot be shipped to certain destinations because of carrier or regulatory restrictions; checkout will tell you if an item cannot be delivered to your address. International shipping is not available at this time.
Tracking your order
Your shipping confirmation email includes a tracking number and a link to the carrier’s tracking page. Tracking may take 24–48 hours to show its first scan.
Coming-soon and pre-order items
Products marked “coming soon” cannot be ordered yet; they open for ordering once we have verified them and have stock on hand. If we offer an item for pre-order, its expected ship date is shown on the product page and in your confirmation; if that date changes materially, we will let you know, and you may cancel any time before dispatch for a full refund.
Lost, delayed, or damaged shipments
If your tracking has not updated for several days, your package is marked delivered but has not arrived, or it arrives damaged, contact us at bones@bonesrnd.com or (561) 446-0682 with your order number. We will work with the carrier and send a replacement or issue a full refund as described in our Refund & Return Policy.
Address changes and cancellations
Contact us as soon as possible if you need to change your shipping address or cancel an order. We can make changes until the order has been dispatched; after that, please use the return process.
Questions
We are happy to help: bones@bonesrnd.com · (561) 446-0682.
