Refund & Return Policy
Effective September 18, 2026
If you are not 100% satisfied with your purchase, you can return the product for a full refund or exchange. Returns are accepted within 30 days of the purchase date. Items must be in the original condition received.
Return window
You have 30 days from the date of purchase to request a return or exchange.
Condition of returned items
Items must be returned in the original condition you received them: unused, undamaged, and complete, with all included parts, accessories, documentation, and packaging.
How to start a return
- Contact customer service at bones@bonesrnd.com or (561) 446-0682 with your order number and the item(s) you would like to return or exchange.
- We will reply with return instructions and the address to send the item to.
- Pack the item securely in its original packaging and ship it back as instructed.
Refunds
Once we receive and inspect your return, we will issue a full refund to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.
Exchanges
If you would prefer an exchange, let us know when you contact us and we will arrange a replacement, subject to availability. If the replacement is unavailable, we will issue a full refund instead.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of purchase and we will make it right with a replacement or a full refund.
Questions
We are happy to help: bones@bonesrnd.com · (561) 446-0682.
